CASE STUDIES: Restaurant
Renato Ristorante
Client: Fregene's Italian Gourmet Pizza Restaurant
Establishment Type: Fine Dining Restaurant
Date of Study: May 2005
Website:
www.renatoristorante.com
Renato Ristorante's Operation
Renato Ristorante is a fine dining establishment. They seat about 20 tables and turn them 2 to 3 times a day. They are located on the beach front in Newport Beach, CA.
Issues at Hand
Renato Ristorante used a limited portion of their original POS system, which was fully integrated with a computer and monitor. This was because their needs were simple and their system was too complex to use practically.
Café Cartel was contracted to replace their POS system after an electrical malfunction (replacement value: $10,000). The Café Cartel Point of Sale System fit the needs as the cost effective solution. The features matched their needs in functionality and ease of use. The Café Cartel POS only cost them a fraction of what they would've paid to replace their original system.
The Café Cartel Point of Sale system is designed to grow with the restaurant by having a small set up fee and a small monthly charge that includes service and software upgrades.
Replace their non functional system with a cost effective and practical solution.
Results
After consultation, and discussion of Café Cartel's features, we determined a feature needed to be included that was not available. Because of our pricing structure Fregene's was able to get additional modules and development for free. We added a loyalty program that would track sales of certain items, and then provide responses to the cashier when a certain number of sales were met. Similar to how a 2 for 1 coupon works.
