Frequently Asked Questions (FAQ)
Point of Sale Frequently Asked Questions (FAQ)
UP-Restaurant POS Software How To Guides:
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Q1: My PC-Charge Credit Card Processing Software does not seem to be running. How do I check?
Q2: Can I Use Debit With My POS?
Q3: My Cash Drawer Won't Open Automatically.
Q4: My Printer Does Not Print.
Q5: Can I Use My Own Credit Card Processing Service Company?
Q6: Can my employees log their hours using the POS System?
Q7: Does the POS Software include any kind of membership or loyalty point program?
Q8: My Scale Is Not Reading The Correct Weight.
Q9: What are the correct steps to take when opening my store at the beginning of the day?
Q10: What are the correct steps to take when closing my POS Systems at the end of the day?
Q11: If I'm selling some retail items with Frozen Yogurt POS, do I need to purchase the Barcode scanner or I can enter them in the system as buttons to press?
Q12: Can I put separate items in the POS system that cost different amounts per oz.?
Q13: Do I need the employee card or can they simply enter a password on the screen so I know who is using the cash register?
Q14: How many different items can I enter in the POS system?
Q15: What is the difference between the Back Office Access Module and the UP Restaurant Back Office Software License?
Q16: Is your pos system's power supply compatible with European electricity standard (220V)?
Q17: How much does it cost to use gift cards processing?
Q18: Can I use my own gift card vendor?
Q19: How do an Install the configured hard drive on my pos system?
Q1: My PC-Charge Credit Card Processing Software does not seem to be running. How do I check?
A: To troubleshoot PC-Charge not running click here: PC-Charge Credit Card Processing Software Not Running.
Q2: Can I Use Debit With My POS?
A: Yes you can but you will need a standalone system with keypad combo. It is generally not used with frozen yogurt because of the time and effort it takes. Also the flat rate associated with debit transactions is higher for most of our customers since most are on small ticket plans with a average transaction of $4.00-$7.00.
Q3: My Cash Drawer Won't Open Automatically.
A: Check to make sure the cash drawer kick cable is connected. The cash drawer kick cable is a black flat wire that resembles a telephone cable; it should be connected between the printer and the cash drawer. This cable is responsible for sending a signal to the cash drawer to open, without this the cash drawer will not automatically open.
If the cable is properly connected then check to make sure the printer is working, your cash drawer won’t open automatically unless the printer is functioning correctly. (Refer to the "My Printer Does Not Print" section below.)
Q4: My Printer Does Not Print.
A: Make sure the printer is powered on and properly connected. There should be three cables attached to the back of the printer, 1 black power cable connected to a power source, 1 black interface cable connected to the terminal, and 1 black cash drawer kick cable connected from the printer to the cash drawer. If all connections are properly fastened then power down the printer, wait 5 seconds, and power it back on. Also make sure to check the printer queue by double clicking on the printer icon located next to the clock on the bottom right hand side of the screen. If there are documents waiting to be printed in the queue you must select each document and cancel it. If your problem continues to precisest then continue reading.
The next step would be to make sure Windows recognizes the printer. You must go to the START menu, then click on Printers and Faxes, right click on the printer labeled "Receipt", and select "Properties", and choose "Print Test Page". If the Printer successfully printed then the problem lies within the settings found in the "Operation Management" program. If the test page did not print and windows gave you an error message it is possible that the printer is not configured to the correct port on your terminal. To check the port that your printer is connected to open the Printers and Faxes menu again and right click on the printer labeled "Receipt" and choose "Properties". Select the "Ports" tab located on top portion of the properties window. Scroll down until you see a box check marked, if the box has the label USB in its name, check to see if there is another USB port open and switch the printer to the second USB port by putting a check box next to it. Click Apply. If your problem still is not solved continue reading.
Open "Operation Management" and choose the "Settings" menu on the top right of the screen, then select "POS". Within the "POS" window that you just opened select the "Printer" tab. Make sure that your Receipt printer is set to use the Receipt port. Make sure you click on save after changing to settings. Now you may exit the "Operation Management" program and open "RestaurantPOS" (make sure to close and re-open RestaurantPOS if it was already running for the settings to take effect).
If you are still experiencing printer problems please give our tech support department a call at the number below.
Q5: Can I Use My Own Credit Card Processing Service Company?
A: Of course you can. To use your own Credit Card Processing Service Company you need to first create an account with that company, then purchase a licensed copy of PC-Charge, and finally call PC-Charge and let them know you need assistance setting up PC-Charge with her account using Windows XP Pro (Make sure you have your VAR Sheet with you and are using Terminal 1). After you have successfully set up PC-Charge and have processed a test transaction you then give us a call at the number below and we will integrate your account with the system. However if you go with our preferred credit card processing company your credit cards will be processed through UCharge, which is a much faster way of processing transactions without any additional licenses necessary.
Q6: Can my employees log their hours using the POS System?
Yes, you can keep track of your employees hours using the system. Your employees can use it to clock in and out when they are at work, the program will then calculate their pay based on your employees total hours worked and hourly pay rate. You will then be able to print out a payroll report and use that to pay your employees.
Q7: Does the POS Software include any kind of membership or loyalty point program?
Yes, the system comes with a membership/loyalty point program. This system can be used to assign membership cards to your customers or you can also create customer accounts based on their phone numbers. These membership cards/phone numbers can be used to track the customers total spending at your store. Then you can take that information and reward the customer by offering them a return on their purchase. For example, you can set the membership account return rate to be X amount of cents per dollar they spend. Overtime the customer will accumulate funds which they can then use towards the purchase of more items from your store.
Q8: My Scale Is Not Reading The Correct Weight.
A: This issue is commonly resolved by re-calibrating the scale. Scales need calibration every 12-18 months depending on their usage. Scales that are used more frequently can sometimes need calibration as frequently as every 3 months. The two most common things to remember when using a scale is to keep its surroundings free of any obstructions and make sure that the scales four legs are extended as much as possible. This will allow the maximum clearance underneath the scale which will further reduce the chances of other items interfering with the scales operation. If you believe your scale needs calibrating, you would need to call a local scale calibration service, which charges a moderate fee, and have them come out and calibrate your scale for you. Or you can choose the alternative, and highly recommended method, of purchasing a calibration kit for your scale. This will allow you to calibrate your unit whenever the need arises. This kit is usually more affordable than a single calibration call from your average scale calibration service provider. We can also service your scale for you, to get your scale serviced by us, you must ship the scale to us, and we will calibrate it and ship it back to you within 24 hours. Please call the number below for further information.
The Following steps can be used to troubleshoot a scale.
1.Turn off scale and make sure the following are correct.
-Scale Legs are high.
-Wiring is not touching scale
-The water level inside the scale is level. See inside scale once you remove the cover.
2. When all of step 1 is matching then turn the scale back on by plugging in the power.
Q9: What are the correct steps to take when opening my store at the beginning of the day?
A: Opening instructions must be completed in the correct order to avoid potential issues later. When preparing your POS System for the business day you must first Cashier-In on Terminal 1 by entering the beginning balance and clicking on the Finish button. Then you move on to Terminal 2 and Cashier-In by entering in the beginning balance and clicking on the Finish button. (This only applies if you have two terminals)
Q10: What are the correct steps to take when closing my POS Systems at the end of the day?
A: If you have a Terminal 2, you must first Cashier-Out on Terminal 2 and click on only the Finish button. Then you Cashier-Out on Terminal 1 but this time you must click on both the Settlement button & the End Of Day button, followed by the Finish button. It is very important that this procedure is done in the correct order to avoid potential issues.
Q11: If I'm selling some retail items with Frozen Yogurt POS, do I need to purchase the Barcode scanner?
You don't need a scanner gun and can enter them in the system as buttons to press. In fact it slows things down more then punching it by touch. Depending on the number of items you can place everything under one category or separate them for sorting.
Q12: Can I put separate items in the POS system that cost different amounts per oz.?
Yes. You can do this as many as you like.
Q13: Do I need the employee card or can they simply enter a password on the screen so I know who is using the cash register?
You do not need employee cards. You can use punch only.
Q14: How many different items can I enter in the POS system?
You can do up to 36 per category. You can have many categories, more than you will ever use. You can organize them anyway you like with a simple drag and drop function.
Q15: What is the difference between the Back Office Access Module and the UP Restaurant Back Office Software License?
- Back Office Access Module: This is an add on that can be installed on your office or personal computer. It will provide access to your POS System Back Office only. No terminal access with this module.
- UP Back Office Software License: This is a full license of the POS Software also installed on your office or personal computer. It will provide you with access to the back office just as the Back Office Access Module. In addition the software license will also provide terminal functionality. This license, once installed, will allow for transactions to be placed in the back office. The POS Terminal portion will allow for not only transactions, but also refunds, returns, and reprints.
Q16: Is your POS system's power supply compatible with European electricity standard (220V)?
Yes. Our POS systems are compatible with European electric power standard (220V)
GIFT CARD PROCESSING
Q17: How much does it cost to use gift cards processing?
A: For single store locations gift card processing is free. There are no transactions fees. All you need are the plastic gift cards.
Q18: Can I use my own gift card vendor?
A: Yes. We urge you to use our economical service for gift card printing. If you decide to print your own please ask for a test card in order to make sure the coding is correct. We use track 2 coding. SIntel Systems can not be held responsible for customer printed gift cards that do not match coding.
Q19: How do an Install the configured hard drive on my pos system?
A: To install the hard drive please click here and follow the instructions.
Surveillance Frequently Asked Questions (FAQ)
If you can't find an answer to your question here contact us:
- Call (972)POS-TECH or (972)767-8324
- Call (309)CCTV-TECH or (309)228-8832
- Email us to Support@sintelsystems.com
