Technical Support

Sintel Systems Technical Support Information

In order to provide our customer excellent technical support, a broadband internet connection is required from your local Internet Service Provider. The internet connection must be active and stable allowing for quick and effective service

Technical Support does not include advanced software training, programming, or feature customization. Third party software and peripherals are not covered in addition to cabling, network and internet connection support. Please contact your Internet Service Provider for all internet connection issues. 

Requirements: Broadband Internet Connection and an Active Technical Support & Maintenance Plan.

PI (per incident) Technical Support Rate: $40 per 30 Minutes. 30 Minutes Minimum, or
Get 12 month Unlimited Support for only $495.

Technical Support Hours
Weekdays: 8:30am to 7pm PST
Saturday: 10am to 5pm PST
Sunday: By Appointment Only

POS Customers Support Department
(972)POS-TECH or (972)767-8324

CCTV Customers Support Department
(309)CCTV-TECH or (309) 228-8832

Phone & Alarm Systems Customers Support Department
(888)SINTEL-6 or (888) 746-8356

Or Email to: Support@SintelSystems.com

Point of Sale 90-Day Free Initial Hardware Setup & Software Configuration Support

We understand the cost and responsibilities of opening a new business or upgrading an existing location. Therefore, we offer a 90 Day Initial Setup Support free of charge that will assist in the setup process.  We believe that our POS Systems are an added value to you, and play a great roll in the success of your business.

We offer you a remote access oriented support package that allows for assistance within seconds of your call. The 90 Day Initial Setup Support includes basic setup of your system hardware, software setup, and basic training. Below are some details:

Includes Phone & Email Support For:

Initial Hardware Setup Including
 - Supplied Peripherals Connection
Software Configuration Including
 - Initial Business Setting Setup
Basic Training Including
 - Menu Configuration & Setup
 - Employee Configuration & Setup
 - Opening & Closing

The above Support plan is completely free of charge with the purchase of any Complete Point of Sale System from Sintel Systems. Technical Support is combined with Remote Access in order to get the system up and running, and configured as quickly as possible. We will get you familiar with the Point of Sale software, and clear up any questions relating to the control of the system.

For account, system protection, and privacy, management must assign an authorized agent prior to support calls. Bulk training not included. Bulk training will be the responsibility of the authorized agent. An Internet Connection is required for installation. If you wish to discontinue your service plan after 90 Days you may use our "PI Support" or Per Incident Support.  Advanced Software Training and Database Maintenance not included.  Support will be conducted to 1 Authorized Agent assigned by Management. Bulk employee training not included. It is the responsibility of the Authorized Agent to properly train other employees.

Requirements: Please have a Broadband Internet Connection ready at time of Initial Setup.  Local Internet Connection Setup is not included.

Setup Time: M-F 9:00am tp 6:00pm PST by appointment. Same day appointments okay. Based on availability.

Standard Monthly Technical Support - Requires 12 Month Agreement

Clients may choose to purchase a full year of technical support, including Phone and Internet Support, for $49.99 a month. You may call a customer support representative anytime from 8:30am to 7pm PST. Customers purchasing support simultaneously with a Point of Sale package, or with the set up of a United Merchant Services Account upon purchase, have the option of purchasing our Premium 18-Month, Full-Support plan for $495. Complete Technical Support is valid through the 18 month period.. A 5% hardware discount on all purchases through sintelsystems.com shall be granted for the duration of your service plan. You will only see this discount once logged in with your account information.