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Chick-Fil-A Number One

Chick-fil-A Tops List


Consumers Shift to Fast Food

The American Customer Satisfaction Index has reported a historic shift. Customers now prefer fast food restaurants to  the more traditional full service, with Chick-fil-A topping the list of most popular QSRs. Full-service restaurants actually earned the lowest score in 10 years — 78 out of a possible 100.

Claes Fornell, chairman and founder of the ACSI, believes this shift is due to a combination of reasons. Factoring in service and ingredients, consumers feel they can get comparable quality for better value from a fast food restaurant as they previously did with full service restaurants. Claes remarked that it could mean "serious trouble" for the latter.

For the third year in a row Chick-fil-A is enjoying the top spot. Panera Bread and Papa John’s tied for second, and Subway and Arby’s took the fourth and fifth spots. Unfortunately for McDonald's, they ended up at the bottom of the list of all 17 fast food restaurants.


Sintel Systems is the only direct and single-source POS provider to the QSR industry. By offering top-grade hardware, professional software and all essential services such as drive-thru, online ordering with mobile app and all-inclusive technical support, your fast food POS is taken of, with only one point of contact.

To see what our customers think of working with Sintel Systems and what a complete system includes, click here.

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