Global Point of Sale Solutions | 855-POS-SALE

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LOYALTY POINT SYSTEM

What is a Loyalty Point System?
Who keeps track of the points within the Loyalty Point System?
How many people can be added to the Loyalty Point System?
Can employees issue a loyalty card?
How can I edit customer membership account information from the POS Terminal (front side)?
How do I issue a loyalty card?
Does the POS Software include any kind of membership or loyalty point program?

CREDIT CARD

How do I manually process a credit card?
What are my options for credit card processing?
Can I use the magnetic strip reader on the terminal to process credit card transactions?
Do I need a signature for all purchases made via credit card?
How fast can I process a credit card transaction through my POS System?
Can I Use Debit With My POS?
Can I Use My Own Credit Card Processing Service Company?
How do I automatically open the cash drawer after credit card transactions?
What does the message "PC Charge Not Running" mean and how do I fix it?

MERCHANT ACCOUNT

Can I choose my own merchant account provider?
What are the merchant account provider options?
When I should I sign up for my merchant account?
Does the merchant account accept Visa, MasterCard, American Express, Discover, etc?
Should I obtain my merchant account from my bank?
Is a merchant account the same as a checking account?

BATCHING OUT

How often should I be batching out (settling credit cards)?
How am I supposed to batch out properly?

GIFT CARD

Does my merchant account include gift card processing?
Can gift cards be used at multiple locations?
Can gift cards expire?
Can gift card balances be viewed online?
Can gift cards be reloaded after all the funds have been used?
How much does it cost to use gift card processing?
Can I use my own gift card vendor?

SCALE CALIBRATION

How can I calibrate my scale?
How do I get my scale calibrated?
How do I find a local scale calibration service provider?
How often should my scale be calibrated?
Do I need to have my scale certified by the Department of Weight & Measurements?
My Scale Is Not Reading The Correct Weight.

TARE WEIGHTS

Can I tare multiple cups with different sizes on one transaction?
Do I have to add tare weights for the cups/lids beings used?
How do I add tare weights for the cups/lids?

EMPLOYEE OPERATIONS

How many employees can the POS system hold?
Can I add and/or delete employees?
How do I add and/or delete employees?
Can employees see their work hours on the POS?
Can employees see their hours worked on the POS?
Can my employees log their hours using the POS System?

WORK HOUR OPERATIONS

How do I add holiday hours?
How do I adjust overtime rates?
How can I make my POS system automatically print out a time slip when my employees clock in or out?
Can I choose what time my business day ends within the Restaurant POS software?
Can I categorize my sales by Lunch Hours and Dinner Hours?
What are the correct steps to take when opening my store at the beginning of the day?
What are the correct steps to take when closing my POS Systems at the end of the day?
Can employees see their hours worked on the POS?

TERMINAL

Do I need a surge protector or a battery back up unit?
Do all of my terminals need to be identical to each other? What variances are allowed?
Can training be done online instead of being done on the POS system?
What are the correct steps to take when opening my store at the beginning of the day?
What are the correct steps to take when closing my POS Systems at the end of the day?
If I'm selling some retail items with Frozen Yogurt POS, do I need to purchase the Barcode scanner?
What is the difference between the Back Office Access Module and the UP Restaurant Back Office Software License?
Is your POS system's power supply compatible with European electricity standard (220V)?
How to disable multiple station cashier-in?

MENU OPERATIONS

How can I add CRV to my items like soda cans and bottles?
Can I add and/or delete menu items?
How do I add and/or delete menu items?
How many different items can I enter in the POS system?
What languages are offered in the Restaurant POS software?
How to select the Default Modifier Type?
How to enable the Delivery options?
How to enable the Surcharge options?
How to reset pager after paging?
How do I enable a weight bar code start string?
How do I automatically open the cash drawer after check transactions?
How do I add or modify my menu items?

INVENTORY OPERATIONS

Can we see what types of yogurt are being sold?
Does the system notify when the inventory of certain products is low?

DISCOUNT OPERATIONS

Can I add discounts?
How do I add discounts to a current order being processed?
How do I add a new discount to my system?
How do I enter employee discount?

SALES TAX

How do I change my tax rate?
Do I have to charge sales tax?

POS SCALE

Information about POS Scales
Can I use my scale without the display attached?

PRINTER

Do I have to print out each receipt?
What information must be printed on the receipt?
What type of printer should I use near a heat source such as the kitchen?
My Printer Does Not Print.
What type of options do I have for printing using my receipt printer?
How can I print out a report of discounts applied?
How can I print out a report of tips accepted?
Print Total Menu Item Report After EOD
Show Sum of QTY in Receipt Print
Show Modifier Price
Print Tax Separately
How can the receipt print out automatically after Pay In/Out?
How can I print out tare information in receipt?

TECHNICAL SUPPORT

Do I have to get support on all of my terminals?
What happens when 1 year has passed the initial support expiration date?
Can I pre-pay for support for multiple years? How many years? Price break?
Is my support transferable if my store is sold?
Is my support transferable if my POS System is sold?
My Cash Drawer Won't Open Automatically.
How do I Install the configured hard drive on my POS system?
How to change the Weight Scale Unit?
What does "DB Error" mean?

INTERNET OPERATIONS

Can I offer Wi-Fi at my store?
How do I check for Internet connection?

OPERATIONS MANAGEMENT

How can I always apply tax to a product when my settings are set to not apply tax on Eat In transaction?
Why does a "Add Points" window pop up after a transaction is completed?
How to include a tip in the refund amount?
How to enable Dine-In Mandatory Tip?
How do I choose the People/Amount for Mandatory Tip?
How do I choose the Mandatory Tip %?
How do I enable the Manual Gratuity option?
How do I enable the Tip Adjustment?
How do I select employee when entering tips?
How do I enter the number of guests when ordering?
How do I enter the item quantity?
How to display the name of the person accepting payment?
How do I enter the minimum amount for surcharge exempt?
How do I enter the automatic surcharge amount?
How do I enter the automatic surcharge rate %?
How do I enter a delivery charge?
How do I choose the time it takes the system to refresh the table status?
How do I check the amount of change due?
How do I choose take-out/eat-in?
How do I enable the screen to lock automatically?
How do I go back to the main screen after the order?
How do I require a table to be cleared?
How do I prompt for the Zip Code Survey?
How do I request log-in when click table?
How do I enable a required minimum deposit for catering?
How do I enter the minimum deposit value for catering?
How do I enter required deposit for catering?
How do I enter the minimum amount for delivery exempt?

CASH DRAWER

All you need to know about your POS System Cash Drawer.
How can I remove the till from the cash drawer?

CUSTOMER DISPLAY

Information about POS Customer Displays
My LCD Customer Display is not working.
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