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More about Tech Support

"Does technical support cover....?" Yes, is the most common answer heard when customers ask if the Sintel Systems all-inclusive technical support plan covers something they need.

 

 

 

WhyTo better understand the extensive and all-inclusive nature of the Sintel Systems POSupport program, it is best to ask why POSupport covers such a wide range of services. The business world calls for partners that are always looking out for your best interests. Business owners are often occupied with the vast array of operational aspects and need partners that will address their concerns proactively and efficiently. You also need foresight into expenses and costs without surprises and/or incidental costs every time you need help. These are the fundamental reasons why Sintel Systems created an extensive support infrastructure known as Sintel Systems POSupport. It essentially covers every POS-related need so that you can concentrate on operations and growth...because we only grow when you grow.

 

 

FREQUENTLY ASKED POSupport QUESTIONS:

Does POSupport cover initial POS configuration? Yes

Does POSupport cover initial menu setup? Yes

Does POSupport cover initial inventory entry assistance? Yes

Does POSupport cover POS reconfiguration? Yes

Does POSupport cover menu changes? Yes

Does POSupport cover initial and follow-up training anytime? Yes

Does POSupport cover new employee training anytime? Yes

Does POSupport cover system updates? Yes

Does POSupport cover software version upgrades (newest versions)? Yes

Does POSupport cover backups? Yes

Does POSupport offer discounts on supplies purchase? Yes

Can I reach POSupport via phone, email, or submit a ticket online? Yes

Does POSupport include other services? Yes, there are so many and following are some examples.

As part of POSupport, "I just let an employee go, can I call support and have them restrict access immediately?" Yes

As part of POSupport, will you send me/my accountant reports (employee hours, sales, tax,etc) when I ask or on a periodic basis? Yes

 

What does Technical Support cover?

Technical Support covers hardware, software, and all services related to your POS System. There is only one number to call for all of your support needs. We help with the initial setup and training. We are there for you and your management team to help train future employees and implement marketing campaigns using your POS System. In other words, we like to be involved and assist with anything that is POS-related.

What is not covered by Technical Support?
Technical Support does not cover any third-party equipment or software. Damages from location power-related issues are also not covered. We encourage you to always purchase your POS System as a complete package. Used or third party hardware will always put your business at risk of downtime that can easily end up being extremely costly.

Do I have to purchase a Technical Support Plan?
Your POS System purchase must be accompanied by a Technical Support & Maintenance Plan from Sintel Systems. The support is for 12 months and can be renewed for an additional 12 months. There is a 30 day money-back guarantee in case you are not satisfied. This is how confident we are in the service that we offer.

How does Technical Support work?
Very simple. Call our global technical support line at 972-POS-TECH, email us at Support@SintelSystem.com or submit a ticket here.

How long does it take get help on the phone?
When you call 972-POS-TECH you will get a live person that will put you in touch with the right technician within a couple minutes. Our average hold time is about 45 seconds before someone answers your call.

Is there support after hours?
Calls are answered 24 hours a day and emergency technical support is available around the clock. Just call our global technical support line at 972-POS-TECH, email us at Support@SintelSystem.com or submit a ticket here.

Where is the Technical Support located?
Sintel Systems has a USA-based technical support team. We don't outsource support to any third-party companies or countries.

What do I need to get Technical Support?
All you need is an active technical support plan, a phone, and an internet connection. Our support team is highly trained in addressing your needs using remote access. When you speak to a technician, they will remotely access your system and help you with your requests within seconds.

Does Technical Support cover software updates and upgrades?
Absolutely! As long as you have an active Technical Support plan, you will get updates and even version upgrades at no additional cost to you. You don't have to do a single thing. Upgrades are provided automatically to customers with support; however, just contact our team and let us know if you believe you need a upgrade.

Do I get a discount if I have a Technical Support Plan?
Yes. You will receive a 10% discount on all supplies.

When do I need to renew my Technical Support Plan?
We always recommend that you renew your service at least 30 days before the expiration date. Your renewal will continue for 12 months after the expiration date and not the day you purchase the renewal. You never want to be caught in a situation where you are not present and an employee requires support but can't get it because your support plan has expired.

Where do I go to renew my Technical Support Plan?
You can renew your POSupport plan by following this link and selecting the appropriate product based on the number of terminals you have at your location.

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  1. Standard Yearly | 12 Month Technical Support and Maintenance - RENEWAL (Covers 1 Terminal)
    Starting at $795.00

    Standard Yearly | 12 Month Technical Support and Maintenance

    A $195.00 Activation Fee applies to all customers with an expired support plan status.
    To see your actual pricing, please log into your account. Learn More
  2. Standard Yearly | 12 Month Technical Support and Maintenance - RENEWAL (Covers 2 Terminals)
    Starting at $1,195.00

    Standard Yearly | 12 Month Technical Support and Maintenance

    A $195.00 Activation Fee applies to all customers with an expired support plan status.
    To see your actual pricing, please log into your account. Learn More
  3. Standard Yearly | 12 Month Technical Support and Maintenance (Covers Terminal #3)
    Starting at $400.00

    Standard Yearly | 12 Month Technical Support and Maintenance

    A $195.00 Activation Fee applies to all customers with an expired support plan status.
    To see your actual pricing, please log into your account. Learn More
  4. Point of Sale System Technical Support & Maintenance Plan for Servers
    Starting at $400.00

    Standard Yearly | 12 Month Technical Support and Maintenance

    A $195.00 Activation Fee applies to all customers with an expired support plan status.
    To see your actual pricing, please log into your account. Learn More
  5. Perennial POS Technical Support
    Starting at $795.00

    Perennial POS Retail Software 12 Month Technical Support Plan
    We can help with initial setup, troubleshooting, or ongoing training and technical support for all Perennial Retail POS Software matters.
    Learn More
  6. Perennial POS Technical Support - Covers 2 Terminal
    Starting at $1,195.00

    Perennial POS Software Standard Yearly | 12 Month Technical Support and Maintenance
    We cam help with initial setup, troubleshooting, or ongoing training and technical support for any issues you may have.
    Covers 2 Terminals Learn More

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